Scope of validity of data protection policy

At Coolhousing s.r.o. we are required to respect and protect all provide and confidential information that we encounter during dealings with third parties, including individuals' personal data (information related to identified or identifiable individuals). By presenting this data protection policy (the "Policy"), we want to inform you of what types of data we collect in connection with our websites, communication with third parties and other activities and provision of our services as well as what types of data we process. The personal data that Coolhousing may collect may include your name, address, phone number, e-mail address, fax number or any other information provided to us. Coolhousing introduced the data protection policy in accordance with local legal requirements. Before sending of personal data and/or completion of electronic forms stored on them, users and visitors are required to read this data protection policy carefully. By using this website and/or sending personal data to us, you express consent for the processing of your personal data in the manner described herein. If you do not agree with this policy, please do not provide us with your personal data.


Personal data use

We may obtain personal data from questionnaires and registration forms, direct personal communication with you (for example, by phone) and whenever you send us an e-mail containing your personal data or as a result of marketing and security monitoring of our websites. We will only use your personal data in accordance with valid laws and regulations and only to the extent necessary for cooperation between you and Coolhousing, such as for providing the services you have ordered, for invoicing, for network administration, for protection of our rights and legitimate interests and in other situations when we are authorised to use such data without consent or if you have granted consent. Coolhousing will not sell or provide your personal data to third parties or exchange your data with them.


Provision of products and services

We can use your personal data to satisfy your requirements, process your orders or for other purposes related to fulfilment or enforcement of any contracts entered into between you and Coolhousing, as well as for ensuring the functioning and security of our products and services, for identification of you and for preventing and investigating fraud and other abuse.


Development of services

We can use your personal data for development of our services. However, we mostly only use collective and statistical information for development of our services. We can also use your personal data for preparation of a specific offer for you and for providing services that better fit your needs, such as for preparation of recommendations, displaying of a content of services adapted to the customer's needs and for advertising of available services on our website. Personal data obtained based on the fact that you use any services of Coolhousing can be combined with your other data, which he have available, unless such data were obtained for a different purpose. Based on your personal data, we can create collective and statistical information.


Communication with you and marketing

We can use your personal data for communication with you, for example for providing information about our products and services that you use or for contacting you for customer satisfaction surveys. We can use your personal data for marketing and research purposes, such as market research, and in accordance with valid legislation we can contact you and inform you about new services or special deals that we are offering. Some of our products and services can also be used to promote other companies' services. However, Coolhousing will not provide your personal data to any other companies for marketing purposes without your prior consent.


Use of cookies

Coolhousing may use cookies on its website. A cookie is information that a website stores on a computer user's hard disk, so that it can remember certain information about you the next time you visit that or a related website. Coolhousing may use cookies for statistical purposes. If you do not want to receive cookies from Coolhousing websites, you can set up your web browser to warn you before accepting cookies and to refuse cookies if your browser informs you of their presence. You can also completely turn off cookies in your browser or delete stored cookies, which, however, may worsen your experience using our website.


Operation monitoring

Coolhousing may monitor all operation on its website. Data that the user's computer uses to represent the user when the website or a related website is visited will also be monitored. Coolhousing may also use information regarding operation for statistical or marketing purposes. If you want to hide information about your operation, you can use web anonymisers to do so. However, the use of anonymisers may be erroneously interpreted as an attempt to compromise or attack the visited website.


Data processing methods and data security

Coolhousing has implemented relevant technical and organisational measures related to information security for the purpose of preventing unauthorised or unlawful disclosure of personal data or access to such data or random and/or unlawful loss, destruction, transfer or damage of personal data. These measures include the use of firewalls and secure servers, coding, access administration and process systems, careful selection of processors and other technology and reasonable measures for ensuring the proper protection of your personal data against unauthorised use or disclosure. When necessary, we can also obtain back-up copies or use similar resources to prevent random damage or destruction of your personal data. These measures will ensure a corresponding level of security in relation to risks related to processing of data and the nature of the data that may be protected. Your securely collected personal data will be available only to selected authorised employees of Coolhousing.


Your rights related to personal data collected by Coolhousing

Coolhousing will store information about you only for the period of time required by law or for the period necessary for the purpose for which the information was obtained, but for a maximum of ten years. Your rights to collected and processed personal data are specifically stated in relevant local laws and regulations regarding personal data protection. You have the right to access your personal data as they were obtained and as Coolhousing processes them, and you have the right to request information about the processing of your personal data by Coolhousing. If you want to know how we store data about you or if you would like to add to, correct, anonymise or delete any incomplete, inaccurate or outdated personal data or if you would like us to cease to process your personal data for any purpose, you may contact us via the contact information specified on this website for this purpose. Please bear in mind, that in some situations, particularly if you want us to delete your personal data or stop processing your data, we may no longer be able to provide our services to you.


Enforcement of personal data protection policy

Coolhousing has appointed an employee responsible for personal data protection. At your request, we will contact you through this employee. If you have any questions regarding this policy or a complaint regarding how Coolhousing is using your personal data, please contact this employee.
If any misuse of your personal data by Coolhousing is discovered, the situation will be rectified as soon as possible.


In case of dispute is superordinate interpretation in Czech language. English version of the GCTC is indicative only.


Author: Jirka Dvořák


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