200-day money-back guarantee

200-day money-back guarantee

Since we are truly certain of the quality of our services, we have decided to provide you with a money-back guarantee if you terminate the VPS, dedicated server, rack housing or server housing within 200 days from your start of their use. The money will be refunded in a proportional amount.



The money-back guarantee applies to the following services:


  • VPS
  • dedicated servers
  • rack housing
  • server housing

You will be entitled to a refund if:


  • there are proven and mainly if there are repeated server outages caused by a malfunction on the operator's side,
  • the service was paid for at least a year in advance.
14-day money-back guarantee

14-day money-back guarantee

Within 14 days from the establishment of VPS, server housing, rack housing or dedicated servers without a minimum commitment, you can terminate your contract without stating a reason, and we will refund your money in full.




The trial period applies to the following services:


  • VPS
  • server housing services
  • rack housing services
  • services of dedicated servers without a minimum commitment from the basic offering

You can try out our services without any stress and convince yourself of the quality.



Ability to withdraw from contract within 60 days

Ability to withdraw from contract within 60 days

If you arrange a commitment for 24 months, we offer the option of withdrawing from the contract within 60 days without specifying a reason and without application of any sanctions for ending the contract early. This option applies to server housing and rack housing services with a minimum 24-month commitment.



The trial period applies to the following services:


  • server housing
  • rack housing

You can try out our services without any stress and convince yourself of the quality.


Unlimited data transfers

In Coolhousing you will never be charged for exceeding the unlimited data transfer. We offer truly unlimited data transfers.


Daily data backup for our customers

For selected services, usually virtual server service, we automatically backup your data every day. When you need the data, you can restore them using online administration.


Your own online administration

You do not need to search for a phone number and wait for the operators to reply. You can configure your services by yourself in user friendly administration.


Your own data center

We are one of the few domestic providers who operate their own data center. Thanks to this we do not depend on third party conditions.


Technical server supervision 24/7

Would you like to restart server or connect KVM? Contact us at any time. Experienced service operators are present nonstop at our data center.


Non-stop helpdesk (phone, email)

Our experts at helpdesk will help you with any technical problems you may have. Contact us at any time. +420 777 310 000, This email address is being protected from spambots. You need JavaScript enabled to view it.


Online payment option

You can pay for your services online. We support credit cards, PayPal, Moneybookers and direct payments from electronic banking systems of many Czech banks.


11 years of experience with providing services

Coolhousing is a reliable partner. We have operated on the market since 2003. We always concentrate on building our own technological background and on the maximum satisfaction of your customers.


We own a server room in the center of Prague

Our data center is located in our own premises with great availability in an enclosed area in the center of Prague. Uninterrupted power source and internet connectivity are a matter of course.


Double connectivity backup

The best availability of our servers is ensured by double backup of internet connectivity of our data center.


Backup power source for free

Electricity outage will not affect your servers. Uninterrupted power source is ensured by UPS and diesel aggregates. Power backup is provided for free for all our services.

Why Coolhousing?

200-day money-back guarantee
14-day money-back guarantee
Ability to withdraw from contract within 60 days
We are a Green Company
Your technologies are insured in Coolhousing

Green behaviour of Coolhousing

Customer
support

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