Coolhousing has long focused on providing quality services and on customer satisfaction. In more than 11 years, we have gained a lot of experience, thanks to which we are constantly improving our services on all levels. We are confident and ready to prove the quality of our services at any time, and so we will provide our customers with warranties for our services and show that we really care about quality services.
200-day money-back guarantee
The warranty applies to all provided services paid for at least 12 months in advance. The customer becomes entitled to a refund in a proportional amount as soon as any provable outages have occurred repeatedly, which were caused by us, the provider.
14-day money-back guarantee
A 14-day money-back guarantee applies to all services. Only services set up based on the customer’s special requirements, such as a dedicated custom configured server or reserved connectivity above 100 Mbps, are an exception. During the first 14 days, you can try the services, and if you find that they do not suite you for any reason, we will refund your money in full.
Ability to withdraw from contract within 60 days
If you are afraid to arrange an agreement with a 24-month commitment, since you do not know what you can expect from your project, we have a solution for you! We offer all customers using server housing, farm housing and rack housing with a commitment of at least 12 months the option of withdrawing from the contract within 60 days without any sanctions. So during two months you can jump-start your project under advantageous price terms, and if the aim of your project suddenly cannot be achieved, you can withdraw from the contract without any sanctions.
We are confident about our services, and we invite you to become convinced about our quality yourself. Do not experiment, trust professionals!
Author: Jirka Dvořák