Other general questions ~ COOLHOUSING s.r.o.

What you mean by Unlimited monthly bandwith?

With our services, only bandwidth is limited, data transfers are not really limited by the amount of data transferred. You can send/download as many data per month as your server can handle. The bandwidth of each connectivity can be found in the order form by the connectivity under the question mark symbol.

Why I may need more IP addresses?

More IP addresses are required for secure pages on the server. It is necessary to have one IP for each SSL certificate. More IP addresses you can use in other cases of course, more similar services on one server with another configuration etc.

What does VLAN mean?

A Virtual Local Area Network (VLAN) is a transparent connection of two or more Local Area Network (LAN) on the second level of the network layer.

Is it possible to add server installation and administration later?

We are able to ensure installation and configuration of basic Linux operating system (Centos) by prior arrangement. We do not provide server administration as part of the Server Housing service. Administration of the server we provide with Dedicated server, Managed Server and Virtual Server only.

Will I really get a /96 IPv6 address segment with every server hosting service?

Yes, but the IPv6 address segment is bound to the subscriber, not to the service. If you order any server hosting service, you will receive your IPv6 address segment. If you order another or more hosting services, you will not receive more than one IPv6 segment.

Is the DNS reversing entry important for me?

Yes, DNS (Domain Name System) reverse entry is important. A DNS server contains PTR records which translate the IP addresses based at the domain name. This is very important not just for mail services. The domain name can include whatever word, but the most often contains the name of the domain referred to the IP.

How do I set up my reverse record?

In the case of virtual servers, the reverse DNS lookup may be set up directly in the control panel interface. As of now, this service has not been implemented in non-virtual services. As such, requests for setting the rDNS need to be sent via the control panel or via e-mail to info@coolhousing.net.

What does ‘aggregating ratio’ mean?

The aggregating ratio states that the maximum number of users to whom the connectivity is offered. For example, an offer of connection at a aggregating ratio of 1:24 means that the connectivity band will not be divided into more than 24 parts. For more information, please, read article on the aggregating ratio.

What does shared connectivity mean?

The overall capacity of the line is divided among all customers currently connected. However, the current usage of the overall capacity amounts to ca. 20%. You can find more information on shared connectivity.

What is the aggregating ratio at the Coolhousing DC?

The typical aggregating ratio in our data center is 1:24. The only exceptions are dedicated lines that offer 1:1 aggregating ratio.

Is the data backup service included in price?

No, data backup service is an optional service. Data backup is charged by data size. Backup is only a part of virtual server services.

When may I use the ordered service?

Virtual server services are activated within 2 minutes after processing the payment. Physical server service orders are generally processed during workdays (Monday to Friday) from 9:00 am to 5:00 pm.

I need to connect to my external data repository via Samba. How do I do it?

Access to a data repository using the Samba (smb) protocol is restricted to only the IP address of your server. Connection is possible using the following methods:

From OS Linux/unix: smb://[backup_server_address]/[login]

From OS Windows through the platform "Remote computer", or via "Start" -> "cmd" and enter the path: \\[backup_server_address]\[login]\

From OS Windows with a terminal command: C:\Users\Administrator>net use h: [backup_server_address]\[login] /USER:[LOGIN] [PASSWORD]

I need to connect to my external data repository via NFS. How do I do it?

Access via NFS and volume mounting from your server can be carried out as follows: mount [backup_server_address]:/mnt/clients/[LOGIN] /folder_on_my_server/

Access to the data repository (volume) is restricted only to your server (limited by the IPv4 address).

What are the basic connectivity parameters for physical server services?

To achieve a better throughput in our data center, we split the connectivity to networks with direct peering, NIX and transit. The value in the connectivity name expresses both the maximum throughput on the switch’s dedicated port and the amount of connectivity of the direct peering dedicated to the connectivity tarif. Based on the tarif, the connectivity is also supplemented with a transit connectivity.

1 Gbps START
= 1 Gbps to NIX, Transit connection

1 Gbps BASIC
= 1 Gbps to NIX, Transit connection

1 Gbps ADVANCED
= 1 Gbps to NIX, Transit connection

10 Gbps START
= 10 Gbps to NIX, Transit connection

If the connectivity is labelled as a dedicated one, the service runs on a 1 Gbps dedicated port. The amount of the dedicated transit connectivity can vary but it is usually higher than 1 Gbps. The remaining port capacity is generally completed by direct peering connectivity.

What kind of technical support can I expect?

It is essential to differentiate between server administration and administration of its contents. Our technical department monitors the operation of all servers within the entire data center, continuously 24/7, thanks to which in the event of an outage of any of the components in DC that limit or prevent the operation of our provided services, you can adequately intervene and renew service operation as soon as possible.

What can customer support help with?

It is best to contact our customer support via an authorised request in the client section, by e-mail or by phone and to contact them with all general questions, with notifications of service outages and with questions regarding orders, invoices and payment methods. Customer support can also start, stop or restart the server or restore it to its default settings upon authorised request. In cooperation with our technical department, the customer support team can also help you resolve individual requirements, for which, however, there will be a charge if an administrator has to intervene.

Customer support generally is not intended to provide support for services of third parties or cooperation in preparation of your applications or websites (coding, programming, analytical or other work).

General questions

General Questions